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Steven Wells States Importance of Providing Good Service To Clients

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Total Case Duration :

  • Date Added : 11/29/2007
  • Clip Duration : 0 min. 31 sec.

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Steven Wells

  • Chief Operating Officer, American Food and Vending
  • male
  • Caucasian
  • 1964 (Age: 60 years old)
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • Video 1 of 17 in this Case
  • View All Available Videos

Biography

Steven Wells is Chief Operating Officer of American Food & Vending Corporation. Founded in 1990 in Syracuse, N.Y., American Food & Vending has expanded beyond its original charter as a dining account to become one of the largest independent corporate dining and vending firms in the U.S. The company has consistently achieved annual growth rates exceeding 20 percent by carving out a niche as a viable alternative to the three large international foodservice companies. Clients include Anheuser-Busch, General Motors, Lockheed Martin Corporation, and Nestle-Purina Petcare.

This lecture is part of the "Conversations with Entrepreneurs" series presented by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell School of Hotel Administration.

Steven Wells is a graduate of the Cornell School of Hotel Administration.

You have to service your clients. You have to take care of your clients, that's why we're in business. So if they ask us because we're doing a good job in point A, when you go to point B. As long as we can provide the quality of service that will maintain our reputation and keep them happy, then ...(Full transcript available to logged in subscribers.).

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Steven Wells videos

Video 1 of 17 Steven Wells Provides Overview of American Food and Vending Corporation
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Steven Wells
  • 1 min. 50 sec.
Video 2 of 17 Joshua Wells Discusses Growth Strategy of American Food and Vending Corporation
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 2 min. 41 sec.
Video 3 of 17 Steven Wells States Importance of Providing Good Service To Clients
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Steven Wells
  • 0 min. 31 sec.
Video 4 of 17 Joshua Wells States Importance of Hiring Best People To Provide Penetration To New Markets
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 1 min. 2 sec.
Video 5 of 17 Joshua Wells Discusses Decision To Join Company
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 1 min. 43 sec.
Video 6 of 17 Joshua Wells Discusses Challenge of Working In The Business and Working On The Business
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 1 min. 21 sec.
Video 7 of 17 Steven Wells States Their Company Provides An Entrepreneurial Environment
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Steven Wells
  • 1 min. 22 sec.
Video 8 of 17 Joshua Wells Discusses Challenge of Working In A Service-Oriented Business
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 0 min. 49 sec.
Video 9 of 17 Steven Wells States At The End Of The Day, It Still Comes Down To People
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Steven Wells
  • 0 min. 45 sec.
Video 10 of 17 Joshua Wells States Good Fortune of Company Is In Part Due To Relationship With Cornell
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 1 min. 22 sec.
Video 11 of 17 Steven Wells States You Can't Run A Business If You Don't Understand Accounting
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Steven Wells
  • 0 min. 32 sec.
Video 12 of 17 Joshua Wells States Importance of Having Managers Who Are Self Starters
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 2 min. 0 sec.
Video 13 of 17 Steven Wells Shares Thoughts on Future Market Penetration And Growth
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Steven Wells
  • 1 min. 22 sec.
Video 14 of 17 Joshua Wells States Some Qualities Of Entrepreneurship Are Innate But Other Aspects Can Be Taught
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 1 min. 20 sec.
Video 15 of 17 Steven Wells States Young Professionals May Offend Clients By Appearing To Be Know-It-Alls
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Steven Wells
  • 1 min. 3 sec.
Video 16 of 17 Joshua Wells States Creativity Is Wonderful But Profitability Provides The Real Constraint
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 1 min. 3 sec.
Video 17 of 17 Joshua and Steven Wells Share Anecdote Where Desire To Please Client Had To Be Tempered With Cost Issues
  • Steven and Joshua Wells - Lecture - American Food and Vending Corporation
  • 11/29/2007
  • Joshua Wells
  • 1 min. 9 sec.

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