Richard Hayman was President and Co-Owner of Hayman Systems before it was acquired by MICROS Systems, Inc. in December 1999. Hayman Systems was founded as a cash register company in 1938 by Stanley Hayman but under Richard Hayman's leadership, grew to become a value-added reseller and systems integrator of point-of-sale systems to the hospitality and retail industries. Richard Hayman received his undergraduate degree from Cornell University in 1967.
Customer service is easy to talk about but very hard to deliver. When we are talking to customers and they are comparing our rates - we're $100/hour and our competitor is $85/hour - in the customer's mind, service is all the same so why not buy the cheaper service? I tell them - look, what you hav...(Full transcript available to logged in subscribers.).
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