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Harris Rosen Discusses Importance of Understanding Customer Needs

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Total Case Duration :

  • Date Added : 10/30/2014
  • Clip Duration : 1 min. 53 sec.

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Harris Rosen

  • Founder, Rosen Hotels and Resorts
  • male
  • Caucasian
  • 1939 (Age: 82 years old)
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • Video 1 of 9 in this Case
  • View All Available Videos

Biography

Harris Rosen has been President of Rosen Hotels & Resorts, formerly known as Tamar Inns, since 1974.

Rosen served three years in the United States Army as an officer in Germany and South Korea. He began his professional career at the Waldorf Astoria in New York City as a convention salesman. He occupied various management positions in some of the larger Hilton hotels and eventually joined the Disney Company in California as Director of Hotel Planning. He left Disney to purchase the 256 room Quality Inn on International Drive in 1974.

Harris Rosen received his Bachelor of Science degree from the School of Hotel Administration at Cornell University.

Well, of course, I think whether you're manufacturing a product or you're providing a service, it's the customer/client/user who determines virtually everything that you do. And so, I meet with our guests on a regular basis. And we actually have a group of professional meeting planners who meet wi...(Full transcript available to logged in subscribers.).

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Harris Rosen videos

Video 1 of 9 Harris Rosen Explains Initial Interest In Hospitality Industry
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • 10/30/2014
  • Harris Rosen
  • 3 min. 58 sec.
Video 2 of 9 Harris Rosen Discusses Importance of Understanding Customer Needs
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • 10/30/2014
  • Harris Rosen
  • 1 min. 53 sec.
Video 3 of 9 Harris Rosen Discusses The Tangelo Park Project
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • 10/30/2014
  • Harris Rosen
  • 7 min. 2 sec.
Video 4 of 9 Harris Rosen Discusses Need For Authenticity
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • 10/30/2014
  • Harris Rosen
  • 3 min. 58 sec.
Video 5 of 9 Harris Rosen States Entrepreneurs Are Risk Takers
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • 10/30/2014
  • Harris Rosen
  • 1 min. 0 sec.
Video 6 of 9 Harris Rosen States Ultimately Customer Is In Charge
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • 10/30/2014
  • Harris Rosen
  • 0 min. 28 sec.
Video 7 of 9 Harris Rosen Discusses Company Culture And Slow Growth
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • 10/30/2014
  • Harris Rosen
  • 1 min. 53 sec.
Video 8 of 9 Harris Rosen Discusses Metrics For Success
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • 10/30/2014
  • Harris Rosen
  • 3 min. 55 sec.
Video 9 of 9 Harris Rosen Discusses Failures And Recovering
  • Harris Rosen - Interview - Reflections on Hospitality Industry
  • 10/30/2014
  • Harris Rosen
  • 3 min. 53 sec.

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