Marci Carris is Senior Vice President for Customer Management at Sprint. She is responsible for postpaid and prepaid customer care operations, planning and delivery; call center management; collections, payment operations and fraud; customer experience improvement and call volume optimization; and call center efficiency. Her 15 years at Sprint include several executive positions in Customer Finance Services, both within the Finance and Customer Management organizations.
Before she joined Sprint in 1998, she held manager, analyst and director positions in finance, strategy, call center operations during an 11-year career with Ameritech in Chicago and Troy, Mich. Before that, she spent four years as an associate and manager with Peterson Consulting, Chicago.
Marci Carris holds two degrees from the University of Michigan - a bachelor's in business with a concentration in accounting and an MBA with a concentration in finance and strategic planning.
Hi. I'm Marci Carris from Sprint. I'm the Senior Vice President for Customer Management. I did not go to Johnson like the rest of the women on the panel. I have an undergraduate degree in accounting and a Master's degree in finance and strategy and thought that is where I would spend my career. ...(Full transcript available to logged in subscribers.).
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