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Bill Trenchard Discusses Customer Feedback

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Total Case Duration :

  • Date Added : 05-01-00
  • Clip Duration : 0 min. 34 sec.

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Bill Trenchard

  • CEO and Founder, Jump.com
  • male
  • Caucasian
  • 1976 (Age: 48 years old)
  • Bill Trenchard - Interview - Jump.com
  • Video 1 of 42 in this Case
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Biography

Bill Trenchard is currently the CEO of LiveOps, a teleservices company. Prior to LiveOps, Bill was the founder and CEO of Callcast, a call routing technology and outsourced teleservices firm that merged with LiveOps in 2003. Prior to Callcast, Bill was a managing director at idealab! where he served portfolio companies in capacities ranging from a board member to interim CEO. Bill was also the founder and CEO of Jump Networks, Inc., which was acquired by Microsoft in April 1999. Bill Trenchard has a Bachelor of Arts degree in Science Technology Studies from Cornell University.

When we're in a development process, we actually did focus groups, which were useful. On the Clockwise product, what people would, would not use, we had our fully flushed out demo with the product, and people could use it, and play with it, and that gives a lot of good feedback. But, to be honest,...(Full transcript available to logged in subscribers.).

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Bill Trenchard videos

Video 1 of 42 Bill Trenchard States Importance of Powerpoint Presentation and Bullets versus a Formal Business Plan
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 6 sec.
Video 2 of 42 Bill Trenchard Shares Sixty Second Life Story - Business versus Technology
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 37 sec.
Video 3 of 42 Bill Trenchard Discusses Competitor Analysis Using the Web
  • Bill Trenchard - Interview - Jump.com
  • 5/1/00
  • Bill Trenchard
  • 1 min. 8 sec.
Video 4 of 42 Bill Trenchard Discusses Customer Feedback
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 0 min. 34 sec.
Video 5 of 42 Bill Trenchard Discusses Building A Business While a Student and Developing an Incubator Framework
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 27 sec.
Video 6 of 42 Bill Trenchard Discusses Pitch to Microsoft and the Eventual Partnering that Followed
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 52 sec.
Video 7 of 42 Bill Trenchard Discusses Reasons For Choosing IdeaLab As VC
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 0 min. 31 sec.
Video 8 of 42 Bill Trenchard Discusses Starting the First of Several Businesses While a Sophomore At Cornell
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 20 sec.
Video 9 of 42 Bill Trenchard Discusses Forming the Strategy and Managing Cash Flow
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 13 sec.
Video 10 of 42 Bill Trenchard Discusses Venture Capital Process at an Internet Company
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 4 min. 2 sec.
Video 11 of 42 Bill Trenchard Discusses Getting First VC Funding and Mentoring
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 59 sec.
Video 12 of 42 Bill Trenchard Discusses Desire to Run Business and Not Be A Programmer
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 15 sec.
Video 13 of 42 Bill Trenchard Shares Early Discussions with Yahoo
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 3 min. 56 sec.
Video 14 of 42 Bill Trenchard Discusses Overnight Change From Running a Small Company to Running a Business In Daily Discussions with Microsoft and AOL
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 36 sec.
Video 15 of 42 Bill Trenchard Discusses Main Ideas Behind Jump.com and Starting With Five Engineers
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 3 min. 0 sec.
Video 16 of 42 Bill Trenchard Discusses Start Up Capital and Barriers to Entry
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 0 min. 47 sec.
Video 17 of 42 Bill Trenchard Discusses Acquisition Negotiations with Microsoft
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 3 sec.
Video 18 of 42 Bill Trenchard Discusses Pitching a Startup Idea and Desire to Do Business Online
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 54 sec.
Video 19 of 42 Bill Trenchard Discusses How Others Fared in the Deal
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 24 sec.
Video 20 of 42 Bill Trenchard Discusses Evolution of Startup and Incubator Which Led to Idea Behind Jump.com
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 35 sec.
Video 21 of 42 Bill Trenchard Discusses Importance of Hiring a Seasoned Marketing/Public Relations Person
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 46 sec.
Video 22 of 42 Bill Trenchard Pitches Idea for a Virtual Community and Recruiting Customers
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 3 sec.
Video 23 of 42 Bill Trenchard Discusses Compensation in a Technology Startup
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 10 sec.
Video 24 of 42 Bill Trenchard Discusses Beginning of Ithaca Gateways Company
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 34 sec.
Video 25 of 42 Bill Trenchard Discusses Low Barriers to Entry in the Internet Environment
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 53 sec.
Video 26 of 42 Bill Trenchard Discusses First Mentor and First Exposure to Entrepreneurship
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 40 sec.
Video 27 of 42 Bill Trenchard Discusses Challenges Of Becoming a Millionaire Overnight and Not Knowing Who To Trust
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 3 min. 57 sec.
Video 28 of 42 Bill Trenchard Discusses Finding, Hiring and Retaining Technical Talent
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 3 min. 3 sec.
Video 29 of 42 Bill Trenchard States Internet Startups Don't Need Business Plans - Only Sales Pitches
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 0 min. 38 sec.
Video 30 of 42 Bill Trenchard Discusses Changing Company's Focus From Corporate to Consumer and Changing The Company Name
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 36 sec.
Video 31 of 42 Bill Trenchard Discusses Company's First Product Launch
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 3 min. 3 sec.
Video 32 of 42 Bill Trenchard Discusses Difficulty of Negotiations with Microsoft
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 3 min. 29 sec.
Video 33 of 42 Bill Trenchard Discusses Personal Background in Technology and Consulting
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 29 sec.
Video 34 of 42 Bill Trenchard Discusses Ethics of Negotiating with Microsoft While Trying to Raise Cash From VCs
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 59 sec.
Video 35 of 42 Bill Trenchard Discusses Determination of Cash Requirements and Insight Into the Internet VC World
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 20 sec.
Video 36 of 42 Bill Trenchard Discusses Plans For Ten Years From Now and Motivation
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 33 sec.
Video 37 of 42 Bill Trenchard Discusses Flexible and Organic Process of Determining a Mission Statement
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 0 min. 49 sec.
Video 38 of 42 Bill Trenchard Discusses Early Days of Handheld Software and the Beginnings of Jump.com
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 56 sec.
Video 39 of 42 Bill Trenchard Discusses Philosophy Behind Why Big Companies Purchase Small Companies
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 11 sec.
Video 40 of 42 Bill Trenchard Discusses Changing Focus At Jump.com to Be More Desirable to Market
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 28 sec.
Video 41 of 42 Bill Trenchard Discusses Concerns Over Cash Flow in the Early Stages
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 1 min. 41 sec.
Video 42 of 42 Bill Trenchard Describes Acquisition Dance with Microsoft and the Importance of Being Able to Walk Away From the Table
  • Bill Trenchard - Interview - Jump.com
  • 05-01-00
  • Bill Trenchard
  • 2 min. 24 sec.