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Nancy Schlichting Discusses How Healthcare Can Learn From Hospitality Industry

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Total Case Duration :

  • Date Added : 4/20/2007
  • Clip Duration : 2 min. 36 sec.

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Nancy Schlichting

  • President and CEO, Henry Ford Health System
  • female
  • Caucasian
  • 1954 (Age: 67 years old)
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • Video 1 of 10 in this Case
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Biography

Nancy Schlichting is president and chief executive officer of the Henry Ford Health System. Schlichting previously served as executive vice president and chief operating officer for the system and was responsible for its hospitals, community care services, hospital joint ventures, physician practice development, and integrated support services. In addition, she served as the president and chief executive officer of Henry Ford Hospital and was responsible for the operation of the Detroit Campus, which includes the hospital and the ambulatory services. Prior to joining Henry Ford Health System in 1998, Schlichting was executive vice president and chief operating officer of Summa Health System in Akron, Ohio. She has also served as president of the Eastern Region of Catholic Health Initiatives, president and chief executive officer of Riverside Methodist Hospitals, and executive vice president and chief operating officer of Akron City Hospital. Nancy Schlichting earned her bachelor's degree in public policy studies from Duke University where she graduated magna cum laude. She received her Masters in Business Administration in Hospital Administration and Accounting from Cornell University. Schlichting served her Administrative Residency at Memorial Sloan-Kettering Cancer Center and her Administrative Fellowship at the American Hospital Association/Blue Cross Blue Shield Association.

Here we are in the hotel school and one of the things I might be known for in my career, which was not totally intentional is the fact that I recently hired the head of the Ritz Carlton Hotel in Dearborn, Philadelphia, Cleveland, and St. Louis to run our new hospital that we are building in the Oakl...(Full transcript available to logged in subscribers.).

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Nancy Schlichting videos

Video 1 of 10 Nancy Schlichting Discusses Personal Decision To Attend Cornell University of Graduate Studies
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 1 min. 29 sec.
Video 2 of 10 Nancy Schlichting Discusses Importance of Building Culutre of Innovation and Initiaitve Within Large Organizations
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 0 min. 48 sec.
Video 3 of 10 Nancy Schlichting States Her Job As CEO of Henry Ford Is To Create a Fabuloous Environment
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 0 min. 55 sec.
Video 4 of 10 Nancy Schlichting Shares Example of Innovation Within Henry Ford
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 2 min. 21 sec.
Video 5 of 10 Nancy Schlichting Discusses Importance of Establishing Best Organizational Structure To Suppor tInnovation
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 2 min. 4 sec.
Video 6 of 10 Nancy Schlichting Discusses Unique Organization At Henry Ford Health System
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 2 min. 55 sec.
Video 7 of 10 Nancy Schlichting Discusses How Healthcare Can Learn From Hospitality Industry
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 2 min. 36 sec.
Video 8 of 10 Nancy Schlichting States Innovation Often Comes From Cross Functional Teams
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 2 min. 8 sec.
Video 9 of 10 Nancy Schlichting States Importance of Aligning Incentives and Rewards With Sense of Ownership
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 1 min. 26 sec.
Video 10 of 10 Nancy Schlichting Shares Comment From Jack Krasula
  • Nancy Schlichting - Lecture - Building a Culture of Innovation and Initiative
  • 4/20/2007
  • Nancy Schlichting
  • 1 min. 29 sec.

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