Susan Youngblood joined IBM in 1992 and has held HR leadership roles in multiple business units including software, technology development and manufacturing, services, and sales. She currently serves as Director of Human Resources for the Tivoli software division which includes 7,000 people worldwide. Tivoli has a major presence in the United States, and also has software labs in Malaysia, Poland, China and the U.K. Youngblood has experience in varied HR specializations, such as employee/industrial relations, talent management, workforce planning, executive development and diversity. Susan Youngblood received her undergraduate degree in psychology from Vassar College and her master's degree in Industrial and Labor Relations from Cornell University.
In order to get correct data you really need to talk to more than one person because everyone is going to view what you're saying or what you're delivering through their lens. So if you talk to a number of people in the audience, for example, and you get the same theme, then you know it's fairly ac...(Full transcript available to logged in subscribers.).
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