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Ed Mace Discusses Brand Loyalty Within The Hospitality Industry

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Total Case Duration :

  • Date Added : 11/8/2006
  • Clip Duration : 0 min. 48 sec.

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Ed Mace

  • Director, BRE Properties
  • male
  • Caucasian
  • 1951 (Age: 70 years old)
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • Video 1 of 28 in this Case
  • View All Available Videos

Biography

Ed Mace has had a distinguished thirty-five-year career in the hotel business. He has served as a director of the San Francisco-based REIT, BRE Properties since 1998.

Previously, he served as President, Vail Resorts Lodging Company and Rock Resorts International LLC (both subsidiaries of Vail Resorts, Inc.) from 2001 to 2006. Mace served as President and Chief Executive Officer of Fairmont Hotels & Resorts,U.S. /Mexico division, from 2000 to 2001 and as President and Chief Executive Officer of Fairmont Hotels, from 1996 to 2000. He was the Midwest regional director of management consulting for the Real Estate Industry Group of KPMG from 1994 to 1996.

Ed Mace holds an undergraduate degree from Cornell University.

I think there is some brand loyalty in the sense that well... let me take the Luxury Inn first. Four Seasons as you know, doesn't have a rewards program. They don't ... they feel that they are able to develop a loyalty to what they do just because of who they are and how they deliver and one would...(Full transcript available to logged in subscribers.).

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Ed Mace videos

Video 1 of 28 Ed Mace Discusses Academic and Professional Background
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 3 min. 1 sec.
Video 2 of 28 Debbie Mace Discusses Academic and Professional Background
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 3 min. 6 sec.
Video 3 of 28 Ed Mace Shares Thoughts on Good Leadership and Importance of Communication
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 3 min. 20 sec.
Video 4 of 28 Ed Mace States Importance of Being a Hopeful and Optimistic Leader
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 0 min. 29 sec.
Video 5 of 28 Ed Mace Discusses Leadership Challenges When Organizations Merge
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 3 min. 2 sec.
Video 6 of 28 Debbie Mace Shares Challenges in Leading Design Professionals
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 2 min. 15 sec.
Video 7 of 28 Ed Mace States Leadership Styles Need To Change To Address Different Audiences
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 38 sec.
Video 8 of 28 Ed Mace States Commitment To Partner Is Key To Work-Life Balance
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 14 sec.
Video 9 of 28 Debbie Mace States Communicating With Your Partner Is Key To Making Work-Life Balance Work
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 58 sec.
Video 10 of 28 Debbie Mace Discusses Creating a More Flexible Work Schedule When Starting A Family
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 2 min. 1 sec.
Video 11 of 28 Ed Mace States Organizations Need To Become More Flexible To Enable People To Live Healthy and Balanced Lives
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 2 min. 13 sec.
Video 12 of 28 Debbie Mace States Importance of Finding A Balance Between Work, Family and Fun
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 36 sec.
Video 13 of 28 Ed Mace States Importance of Being Prepared
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 50 sec.
Video 14 of 28 Debbie Mace States Importance of Not Hiding Behind Technology
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 14 sec.
Video 15 of 28 Ed Mace States Leadership Is A Set Of Skils Which Can Be Practiced
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 10 sec.
Video 16 of 28 Ed Mace Discusses Cultural Challenges In Establishing International Partnerships
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 38 sec.
Video 17 of 28 Ed Mace Shares Thoughts on International Hospitality Marketplace
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 2 min. 5 sec.
Video 18 of 28 Ed Mace Discusses Brand Loyalty Within The Hospitality Industry
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 0 min. 48 sec.
Video 19 of 28 Debbie Mace Shares Thoughts on Green Design Within Hospitality Industry
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 2 min. 25 sec.
Video 20 of 28 Debbie Mace Discusses Brand Loyalty Within The Hospitality Industry And What Design Factors Are Being Used
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 54 sec.
Video 21 of 28 Ed Mace States Importance of Having Career Direction But Remaining Flexible
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 2 min. 17 sec.
Video 22 of 28 Debbie Mace States Career Goal Timelines Had To Change To Make Accomodations For Spouse
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 2 min. 38 sec.
Video 23 of 28 Ed Mace States Entrepreneurs Are Risk Takers
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 3 min. 46 sec.
Video 24 of 28 Ed Mace States Entrepreneurship Can Be Learned But Some People Have More Natural Flair For It
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 20 sec.
Video 25 of 28 Debbie Mace States One Can Be Entrepreneurial Within A Company
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 45 sec.
Video 26 of 28 Debbie Mace States Importance of Sincerity And Admitting Mistakes
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 46 sec.
Video 27 of 28 Ed Mace Shares Thoughts on Innovation
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 29 sec.
Video 28 of 28 Ed Mace Shares Thoughts on Selecting People For Leadership Positions
  • Ed and Debbie Mace - Interview - Thoughts on Hospitality Industry and Leadership
  • 11/8/2006
  • Ed Mace
  • 1 min. 15 sec.

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