Susan Youngblood joined IBM in 1992 and has held HR leadership roles in multiple business units including software, technology development and manufacturing, services, and sales. She currently serves as Director of Human Resources for the Tivoli software division which includes 7,000 people worldwide. Tivoli has a major presence in the United States, and also has software labs in Malaysia, Poland, China and the U.K. Youngblood has experience in varied HR specializations, such as employee/industrial relations, talent management, workforce planning, executive development and diversity. Susan Youngblood received her undergraduate degree in psychology from Vassar College and her master's degree in Industrial and Labor Relations from Cornell University.
I think the most effective feedback is something that is very specific. So the person did something and here was the outcome. And, again, as we just mentioned before, is that it's not just based on one person's perception. It's based on data and you back it up with either anecdotes or stories tha...(Full transcript available to logged in subscribers.).
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