Susan Youngblood joined IBM in 1992 and has held HR leadership roles in multiple business units including software, technology development and manufacturing, services, and sales. She currently serves as Director of Human Resources for the Tivoli software division which includes 7,000 people worldwide. Tivoli has a major presence in the United States, and also has software labs in Malaysia, Poland, China and the U.K. Youngblood has experience in varied HR specializations, such as employee/industrial relations, talent management, workforce planning, executive development and diversity. Susan Youngblood received her undergraduate degree in psychology from Vassar College and her master's degree in Industrial and Labor Relations from Cornell University.
Because how you perceive yourself is not always how others perceive you. You may think that, when you deliver a speech for example, that you floored the people. They thought it was the best thing. But if you get feedback from people who were in the audience, they may tell you that how they percei...(Full transcript available to logged in subscribers.).
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