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Steven Wells States Importance of Providing Good Service To Clients

Speakers for this podcast

  • Chief Operating Officer , American Food and Vending
  • male
  • Caucasian
  • 1964 (Age: 60 years old)

Biography

Steven Wells is Chief Operating Officer of American Food & Vending Corporation. Founded in 1990 in Syracuse, N.Y., American Food & Vending has expanded beyond its original charter as a dining account to become one of the largest independent corporate dining and vending firms in the U.S. The company has consistently achieved annual growth rates exceeding 20 percent by carving out a niche as a viable alternative to the three large international foodservice companies. Clients include Anheuser-Busch, General Motors, Lockheed Martin Corporation, and Nestle-Purina Petcare.

This lecture is part of the "Conversations with Entrepreneurs" series presented by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell School of Hotel Administration.

Steven Wells is a graduate of the Cornell School of Hotel Administration.

You have to service your clients. You have to take care of your clients, that's why we're in business. So if they ask us because we're doing a good job in point A, when you go to point B. As long as we can provide the quality of service that will maintain our reputation and keep them happy, then ...(Full transcript available to logged in subscribers.).

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