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Bill Trenchard States Competitive Advantage of LiveOps Comes From Being Able to Take More Calls and Stronger Labor Pool

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Total Case Duration :

  • Date Added : 9/4/2004
  • Clip Duration : 1 min. 23 sec.

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Bill Trenchard

  • CEO and Founder, LiveOps
  • male
  • Caucasian
  • 1976 (Age: 44 years old)
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • Video 1 of 13 in this Case
  • View All Available Videos

Biography

Bill Trenchard is currently the CEO of LiveOps, a teleservices company. Prior to LiveOps, Bill was the founder and CEO of Callcast, a call routing technology and outsourced teleservices firm that merged with LiveOps in 2003. Prior to Callcast, Bill was a managing director at idealab! where he served portfolio companies in capacities ranging from a board member to interim CEO. Bill was also the founder and CEO of Jump Networks, Inc., which was acquired by Microsoft in April 1999.

Bill Trenchard has a Bachelor of Arts degree in Science Technology Studies from Cornell University.

So, what makes Live Ops really good in its industry as a result of having all of these home agents, we take more calls. Most call centers if they have 200 seats, they can't take more than 200 calls at a time. As you can see from the map, we can expand our pool as much as we want, as quickly as we ...(Full transcript available to logged in subscribers.).

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Bill Trenchard videos

Video 1 of 13 Bill Trenchard Shares Background on Company, LiveOps
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 2 min. 11 sec.
Video 2 of 13 Bill Trenchard Provides Example of How LiveOps Teleservices Works
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 4 min. 45 sec.
Video 3 of 13 Bill Trenchard States Competitive Advantage of LiveOps Comes From Being Able to Take More Calls and Stronger Labor Pool
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 23 sec.
Video 4 of 13 Bill Trenchard Shares Academic and Professional Background and Start as Entrepreneur
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 4 min. 16 sec.
Video 5 of 13 Bill Trenchard Discusses Creation of Jump and Sale of Company to Microsoft
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 5 min. 46 sec.
Video 6 of 13 Bill Trenchard Discusses Creation of New Company GigWorks and Importance of Quickly Getting Over Bad Ideas
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 2 min. 37 sec.
Video 7 of 13 Bill Trenchard Discusses Challenges of Running a Large Company and Finding a Coach
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 5 min. 16 sec.
Video 8 of 13 Bill Trenchard Shares Thoughts on Management and Leadership
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 2 min. 8 sec.
Video 9 of 13 Bill Trenchard States Decision To Be In A Large Company Was To Have Broader Social Impact
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 40 sec.
Video 10 of 13 Bill Trenchard Discusses Differences Between Creating and Growing Companies and Importance of Asking for Help
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 30 sec.
Video 11 of 13 Bill Trenchard Discusses Educational Background
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 0 min. 40 sec.
Video 12 of 13 Bill Trenchard Discusses Competing With Low Cost Labor in India
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 0 sec.
Video 13 of 13 Bill Trenchard Discusses Funding His First Businesses
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 38 sec.

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Bill Trenchard States Competitive Advantage of LiveOps Comes From Being Able to Take More Calls and Stronger Labor Pool
  • Bill Trenchard - Lecture - LiveOps and Thoughts on Entrepreneurship
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 23 sec.