Gerard Van Grinsven is the President and CEO of Henry Ford Health System - West Bloomfield Hospital.
Previously, he was Vice President and Area General Manager of the Ritz-Carlton Hotel in Dearborn, MI. He also served as vice president and area general manager of The Ritz-Carlton hotels in Cleveland, St. Louis and Philadelphia.
Prior to his time in Dearborn, van Grinsven was a member of the corporate team of The Ritz-Carlton Hotel Company as vice president of Food and Beverage and vice president of Openings. In this period, he successfully opened 20 Ritz-Carlton hotels worldwide. In addition, he was a key member of the team responsible for the company winning the prestigious Malcolm Baldrige National Quality Award in 1999.
We need to become more talent based organizations. Statistics show that in healthcare 30% of your employees are highly emotionally engaged, 54% are not engaged. They do their work, they come to work. They do what is requested, but they're not emotionally engaged. 16% are actively disengaged. I...(Full transcript available to logged in subscribers.).
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