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Felix Laboy Discusses Importance of Customer Service To Company's Philosophy

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Total Case Duration :

  • Date Added : 4/23/2007
  • Clip Duration : 1 min. 35 sec.

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Felix Laboy

  • Co-founder, President and CEO, E-Site Marketing
  • male
  • Caucasian
  • 1964 (Age: 60 years old)
  • Felix Laboy - Lecture - E-Site Marketing
  • Video 1 of 21 in this Case
  • View All Available Videos

Biography

Felix Laboy is co-founder, President and CEO of E-site Marketing which is an Internet marketing company that specializes in the hospitality industry.

Laboy has held executive positions at several leading hotel companies including The Ritz-Carlton Hotel Company, L.L.C., Westin Hotels and Resorts, and The Four Seasons Hotels & Resorts as well as The Puerto Rico Convention Bureau.

Felix Laboy is a graduate of the School of Hotel Administration at Cornell University.

The other, you know, elements that we've really focused on is we wanted to be the best in the world and when you have two employees lets say, or three employees, it's hard to sit there and have a staff meeting and say, we're the best in the world. You know, I mean the other employee will look at you...(Full transcript available to logged in subscribers.).

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Felix Laboy videos

Video 1 of 21 Felix Laboy Discusses Academic Background And Decision To Attend Cornell's Hotel School
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 2 min. 52 sec.
Video 2 of 21 Felix Laboy Discusses Professional Background In Hospitality Industry
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 2 min. 30 sec.
Video 3 of 21 Felix Laboy Discusses Background of E-Site Marketing
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 3 min. 29 sec.
Video 4 of 21 Felix Laboy Shares Entrepreneur Anecdotes
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 2 min. 31 sec.
Video 5 of 21 Felix Laboy Discusses Way In Which E-Site Marketing Was Founded
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 2 min. 27 sec.
Video 6 of 21 Felix Laboy Discusses How E-Site Marketing Differentiated Itself
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 1 min. 49 sec.
Video 7 of 21 Felix Laboy Discusses Importance of Customer Service To Company's Philosophy
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 1 min. 35 sec.
Video 8 of 21 Felix Laboy States Company Focuses on Customer Satisfaction, Employee Satisfaction and The Need To Make Money
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 0 min. 59 sec.
Video 9 of 21 Felix Laboy States Company Has Not Relied On Advertising
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 2 min. 28 sec.
Video 10 of 21 Felix Laboy Shares Importance of Customer Service and Hiring The Right People
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 3 min. 9 sec.
Video 11 of 21 Felix Laboy Discusses Items That He Could Do Better - Like Self-Promotion And Being Faster To Market
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 1 min. 9 sec.
Video 12 of 21 Felix Laboy States Importance of Learning From Each Job Situation
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 1 min. 16 sec.
Video 13 of 21 Felix Laboy States He Is Passionate About His Industry
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 2 min. 11 sec.
Video 14 of 21 Felix Laboy States Importance of Doing What You Love And Personal Satisfaction From Being An Entrepreneur
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 2 min. 39 sec.
Video 15 of 21 Felix Laboy Shares Thoughts on An Exit Strategy
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 0 min. 57 sec.
Video 16 of 21 Felix Laboy Discusses Importance of Networking and Never Burning a Bridge
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 1 min. 24 sec.
Video 17 of 21 Felix Laboy States Reality That He Couldn't Have Become An Entrepreneur Without First Having Business Experience
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 1 min. 21 sec.
Video 18 of 21 Felix Laboy Discusses Impact of web On Hospitality Industry
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 4 min. 31 sec.
Video 19 of 21 Felix Laboy Discusses How Company Survived Dot Bomb
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 1 min. 24 sec.
Video 20 of 21 Felix Laboy States Flexibility Is A Way To Retain Good People
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 0 min. 51 sec.
Video 21 of 21 Felix Laboy Shares Thoughts on Work-Life Balance
  • Felix Laboy - Lecture - E-Site Marketing
  • 4/23/2007
  • Felix Laboy
  • 2 min. 7 sec.