Gerard Van Grinsven is the President and CEO of Henry Ford Health System - West Bloomfield Hospital.
Previously, he was Vice President and Area General Manager of the Ritz-Carlton Hotel in Dearborn, MI. He also served as vice president and area general manager of The Ritz-Carlton hotels in Cleveland, St. Louis and Philadelphia.
Prior to his time in Dearborn, van Grinsven was a member of the corporate team of The Ritz-Carlton Hotel Company as vice president of Food and Beverage and vice president of Openings. In this period, he successfully opened 20 Ritz-Carlton hotels worldwide. In addition, he was a key member of the team responsible for the company winning the prestigious Malcolm Baldrige National Quality Award in 1999.
When I came to the Henry Ford Health System, my Administrative Coordinator of Innovation sat down with me and said, OK. Let's design your personal dashboard. What do you want to measure your team on? I said, I want to see happy engagement. And so she wrote it down and said, OK. What else? I said,...(Full transcript available to logged in subscribers.).
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