Result 1 of 11
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Importance of Listening To Customers

So things come at you, you don't expect. You have to be willing to listen to your customers, listen to what these people are telling you, what directions you need to be going, a lot of it is nonsense, a lot of…

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Result 2 of 11
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Initial Purchase of Computers To…

We had a few breaks, now the first thing we did, we went and bought ... now this was just sheer luck of timing, and you know, obviously in starting any business, that's another thing that comes into play, it's…

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Result 3 of 11
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Examples of Challenges On Handling And…

I got a huge staff that database that my wife and I sit down and created has to be maintained. How do you keep up with hotels opening and closing? How do you keep up with room additions, room closings,…

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Result 4 of 11
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Initial Surprise At High Turnover In…

I think deep down inside everybody wants to try and start their own company, be their own boss, it is you know, part of the American dream. Me and my wife... my wife is my co-founder. Cathy mentioned that but…

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Result 5 of 11
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Evolution of Idea To Create Market…

I spent a lot of time in the industry or studying the industry, the whole time I was at Laventhol & Horwath literally every single day was spent just doing research on hotels. We looked at trends, we looked at…

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Result 6 of 11
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While STR Doesn't Have Direct…

At this point, we're very fortunate, we've been in business now for 20 years, STR has gotten to a position now where we have money to finance things that we want to do, we grow very rapidly. We probably grow…

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Result 7 of 11
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Thoughts on Mistakes and Discusses…

Now in hindsight, we'd like to say at that point, you know, all the troubles were behind us. Well we continued to make mistakes. Mistakes happen, you know, when you start off on your own the one thing you have…

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Result 8 of 11
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Thoughts on Change Within The…

Nothing in hotels changes very quickly. That's one thing I've learned long, long time ago. We plod along. It's not like the computer industry, it's not like a lot of other industries out there. Things in…

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Result 9 of 11
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Starting His Business, Smith Travel…

I wrote up a four or five page report, study, analysis, memo whatever, submitted it to the higher ups at L&H and it was rejected in about a day's time. No... no way. Cost was too high, industry will never…

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Result 10 of 11
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Thoughts on Timing and The Creation of…

And this phone call comes from Holiday Inns and they're like you know, you've got that database, you're a step away from doing that market share program. Well I always like to tell people you know, you can…

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Result 11 of 11
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Challenges Of Growing Company…

Growth internationally will be what does me in I think. That's where you finally get your head handed to you. It's very difficult. One, the structure of the industry outside the US is not at all conducive to…

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