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Starting the First of Several…

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Flexible and Organic Process of…

Yes, but that was crafted over time. You have to be flexible, you have to look at the market, see how it develops, and a lot of it does develop organically. Your advisors, your employees, everybody sort of…

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Customer Feedback

When we're in a development process, we actually did focus groups, which were useful. On the Clockwise product, what people would, would not use, we had our fully flushed out demo with the product, and people…

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Educational Background

I started out as a Computer Science major in the Arts School, and decided that I would rather hire people to write the software than build the software myself. I ended up becoming a Science with Technology…

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Start Up Capital and Barriers to Entry

Throughout the period of running this small virtual community, Ithaca Gateways, cash flow was really scarce; it was really somewhat of a struggle to keep it running. However, I was running the business out of…

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Reasons For Choosing IdeaLab As VC

And Idealab as well, Idealab's got, although very young, has had a tremendous amount of success. We ended up taking our money from Idealab, primarily because they were the most aggressive with us. We really…

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Internet Startups Don't Need Business…

Internet start ups don't need business plans. It's true. We raised one point five million on an executive summary which was two and a half pages long. And, largely written by me and our PR person who we had…

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Building The CallCast Team

We put together a team, a technology team, who is still with the company today. Through a friend of mine that the VP of engineering hired him out of a company called Tell Me. He would previously run the browser…

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Academic and Professional Background

My name is Bill Trenchard. I'm class of '97. I started my first two businesses here at Cornell as an undergrad. My first one was completely bootstrapped and my second one that I started with bootstrap for…

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Dana Lampert and Lance Polivy Discuss…

And when you talk about your networks, you might think you know what your networks are but Cornell people are so closely intertwined you have no idea. We've been cold calling alums that are in similar spaces. …

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Desire to Run Business and Not Be A…

And, what happened from there, was I went into high school, I sort of stepped away from the computer for awhile, broke out of my shell, and I didn't really do much with computers for a couple years. And, then…

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Forming the Strategy and Managing Cash…

So at the end of that week, we had had our strategy document, we had our specifications, and we were trying to do everything right. We were trying to--you know, there's this book put out by a guy at Microsoft…

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Philosophy Behind Why Big Companies…

It's so big, and there's so many people in the organization that have so many interests, in so many different areas, that there's often more than one group working on what it is that you're doing, and none of…

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How Others Fared in the Deal

It ranged. I came out particularly in good shape for two reasons. One, I was the founder, but also, my company, Gateways, spun this company out. I didn't own all of Gateways, but I own a lot of it. So,…

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Sixty Second Life Story - Business…

When I was seven, and I got my first computer, I learned how to program, taught myself how to program. And through that, I met a lot of people, friends of the family, and started really earning my own money,…

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Importance of Powerpoint Presentation…

You don't write a plan like you write a plan for 325. And when I took your course, I wrote a plan. It's one of the few business plans I've ever written in my life. It's this thick, it's got all these…

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Competitor Analysis Using the Web

It's great, one of the reasons about the web, is that you just type in a web site and go there, and just look, you can poke around their product all day long. And there's nothing they can do to stop you. So,…

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Importance of Setting the Stage to…

When I go into a negotiation, I let them know that I am going into a negotiation. We are going to negotiate this now is that okay with you? You ask them for permission. You understand that this is going to…

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Competing With Low Cost Labor in India

We can't offer prices--even with our home agents, which cost us less, we can't compete directly with the prices in India. If we did, we wouldn't be able to make enough money. In India you can hire a call…

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Work-Life Balance

Most of the people at the company around the same amount of hours I work in a week. Most of them have families. If you look at the average age of Live Ops, I am actually the youngest person of the company, or…

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Quality Concerns With Voice Over IP

80% of our agents are on broadband, and actually all of the new agents that come in we require broadband, because there is so much broadband penetration even in rural areas, which actually a lot of agents are…

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Jay Fluegel Discusses Professional…

I'm Jay Fluegel, a '98 grad from the CALS school. I spent 10 years in Microsoft working on strategy and design of social software. I worked in Hotmail, Messenger, Spaces which is their big social networking…

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Result 23 of 87
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Good Ideas Require Reiteration

At Gig Works, we were really fascinated with this one technology, which was voiceover IP, and how that was potentially going to transform the telephone network. We spent everyday for probably two months, maybe…

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Getting First VC Funding and Mentoring

And, I met with Draper Fisher out here, and Menlo Ventures, and then during this time, I'd met the board member of Infonotics, which was a company that we did a lot of contracting work with. Showed him the…

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