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Bill Trenchard Discusses Quality Concerns With Voice Over IP

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Total Case Duration :

  • Date Added : 9/4/2004
  • Clip Duration : 1 min. 2 sec.

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Bill Trenchard

  • CEO and Founder, LiveOps
  • male
  • Caucasian
  • 1976 (Age: 48 years old)
  • Bill Trenchard - Interview - LiveOps
  • Video 1 of 21 in this Case
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Biography

Bill Trenchard is currently the CEO of LiveOps, a teleservices company. Prior to LiveOps, Bill was the founder and CEO of Callcast, a call routing technology and outsourced teleservices firm that merged with LiveOps in 2003. Prior to Callcast, Bill was a managing director at idealab! where he served portfolio companies in capacities ranging from a board member to interim CEO. Bill was also the founder and CEO of Jump Networks, Inc., which was acquired by Microsoft in April 1999.

Bill Trenchard has a Bachelor of Arts degree in Science Technology Studies from Cornell University.

80% of our agents are on broadband, and actually all of the new agents that come in we require broadband, because there is so much broadband penetration even in rural areas, which actually a lot of agents are in rural areas. It is a reasonable requirement to have, but the problem with voiceover IP ...(Full transcript available to logged in subscribers.).

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Bill Trenchard videos

Video 1 of 21 Bill Trenchard Discusses Acquisition of Jump By Microsoft and Transition to Microsoft Culture
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 3 min. 5 sec.
Video 2 of 21 Bill Trenchard Discusses Decision to Leave Microsoft and Go To Incubator, IdeaLab
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 7 min. 56 sec.
Video 3 of 21 Bill Trenchard Discusses Founding Company GigWorks And Reality That It Was A Mistake
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 6 min. 26 sec.
Video 4 of 21 Bill Trenchard States Challenge of Finding Himself as CEO of Large Company
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 3 min. 14 sec.
Video 5 of 21 Bill Trenchard Discusses Decision to Work in Large Company and Take on New Management Skillset
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 2 min. 59 sec.
Video 6 of 21 Bill Trenchard Shares Thoughts on Leadership
  • Bill Trenchard - Interview - LiveOps
  • 9/4/04
  • Bill Trenchard
  • 4 min. 16 sec.
Video 7 of 21 Bill Trenchard States Best Learning Can Come From Past Mistakes
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 36 sec.
Video 8 of 21 Bill Trenchard States Money Is Not The Only Reward
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 54 sec.
Video 9 of 21 Bill Trenchard Discusses Current Work Schedule
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 2 min. 18 sec.
Video 10 of 21 Bill Trenchard Discusses Work-Life Balance
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 24 sec.
Video 11 of 21 Bill Trenchard Provides Overview of Company, LiveOps
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 5 min. 40 sec.
Video 12 of 21 Bill Trenchard Discusses Quality Concerns With Voice Over IP
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 2 sec.
Video 13 of 21 Bill Trenchard Shares Thoughts on Social Responsibility of Large Companies
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 2 min. 57 sec.
Video 14 of 21 Bill Trenchard States LiveOps Runs Operations Off Cash Flows
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 2 min. 16 sec.
Video 15 of 21 Bill Trenchard Discusses Long Term Plans for LiveOps
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 44 sec.
Video 16 of 21 Bill Trenchard Shares Thoughts on Negotiating Skills
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 6 min. 30 sec.
Video 17 of 21 Bill Trenchard States Importance of Being Able to Walk Away From a Deal
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 3 min. 38 sec.
Video 18 of 21 Bill Trenchard States Many People Have Difficulty Negotiating Because They Take it Personally
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 30 sec.
Video 19 of 21 Bill Trenchard States Importance of Setting the Stage to Negotiate
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 14 sec.
Video 20 of 21 Bill Trenchard States Good Ideas Require Reiteration
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 1 min. 19 sec.
Video 21 of 21 Bill Trenchard Discusses Building The CallCast Team
  • Bill Trenchard - Interview - LiveOps
  • 9/4/2004
  • Bill Trenchard
  • 0 min. 48 sec.